Welcome Xcellator
  • Get In Touch
    Contact Sales 24x7
    Contact Support 24x7
    Toll Free 24x7
    Get In Touch
    • 0

    XcellSupport | Escalation Matrix

    XcellHost has very stringent and clear escalation processes for the internal teams.

    Automated ticket escalations are in place, which helps immediate escalation of unhandled/pending issues and thus avoiding breach of SLA.

    Email Us Call Us
    Header Image
    CLOUD OPERATIONS + MESSAGEING + CLOUD WINDOWS / MONITORING TECHNICAL SUPPORT 
    ESCALATION LEVEL  IMMEDIATE  LEVEL 1    LEVEL 2    LEVEL 3 
    Designation  WIN+MSG Support Helpdesk  Cloud Operation Engineer Cloud Operation Manager Cloud SDM
    Person  Cloud Windows Support Executive  Mr. Manvat Gauda Mr. Pinkesh Bhavsar Mr. Prashanth N V
    E-Mail  support@xcellhost.cloud manvatg@xcellhost.cloud pinkeshb@xcellhost.cloud prashanthn@xcellhost.cloud 
    Phone  Tel: +91‐22‐67111555    Tel: +91‐22‐67111555    Tel: +91‐22‐67111555    Tel: +91‐22‐67111555   
    Mobile No :  -  Mob: +91‐ 8433989912 Mob: +91‐ 8657561342 Mob: +91‐ 9845065656
    Escalations Covered  Windows based Websites, FTP, DNS, Control Panel, Mailing Related issues, SSL issues, Windows Private Cloud Server & Public Cloud Server Related, Operating system related, Application installation, Server maintenance and Monitoring related issues
    CLOUD LINUX TECHNICAL SUPPORT 
    ESCALATION LEVEL  IMMEDIATE  LEVEL 1    LEVEL 2    LEVEL 3 
    Designation  Linux Support Helpdesk  Cloud Operation Engineer Team Lead - Cloud Linux Cloud SDM
    Person  Cloud Linux Support Executive  Mr. Manvat Gauda Mr. Johnson Joy Mr. Prashanth N V
    E-Mail  support@xcellhost.cloud manvatg@xcellhost.cloud johnsonj@xcellhost.cloud prashanthn@xcellhost.cloud 
    Phone  Tel: +91‐22‐67111555   Tel: +91‐22‐67111555   Tel: +91‐22‐67111555   Tel: +91‐22‐67111555  
    Mobile No :  -  Mob: +91‐ 8433989912 Mob: +91‐ 7507074691 Mob: +91‐ 9845065656
    Escalations Covered  Linux Private Cloud Server & Public Cloud Server related, based Websites, FTP, DNS, Control Panel, Mailing Related issues, SSL issues 
    CLOUD DATABASE SUPPORT 
    ESCALATION LEVEL  IMMEDIATE  LEVEL 1    LEVEL 2    LEVEL 3 
    Designation  Database Support Helpdesk  Cloud Operation Engineer Cloud Database Engineer ‑ L2 Cloud SDM
    Person  Cloud Database Support Executive  Mr. Ronak Kumar Mr. Varun Maan Mr. Prashanth N V
    E-Mail  support@xcellhost.cloud ronakk@xcellhost.cloud varunm@xcellhost.cloud prashanthn@xcellhost.cloud 
    Phone  Tel: +91‐22‐67111555   Tel: +91‐22‐67111555   Tel: +91‐22‐67111555   Tel: +91‐22‐67111555  
    Mobile No :  -  Mob: +91-9867503017 Mob: +91‐9870417415 Mob: +91‐9845065656
    Services Covered  Microsoft SQL Database related issues 
    CLOUD NETWORK SUPPORT 
    ESCALATION LEVEL  IMMEDIATE  LEVEL 1    LEVEL 2    LEVEL 3 
    Designation  Network Support Helpdesk  Cloud Security Engineer Cloud System Engineer Cloud SDM
    Person  Cloud Network Support Executive  Mr. Suryajeet Chauhan Mr. Chetan Sapte Mr. Prashanth N V
    E-Mail  support@xcellhost.cloud suryajeetc@xcellhost.cloud chetans@xcellhost.cloud prashanthn@xcellhost.cloud 
    Phone  Tel: +91‐22‐67111555   Tel: +91‐22‐67111555   Tel: +91‐22‐67111555   Tel: +91‐22‐67111555  
    Mobile No :  -  Mob: +91 9867503017 Mob: +91‐ 9870417415 Mob: +91‐ 9845065656
    Escalations Covered  Network related, Internet Connectivity Related, Server Security related and Antivirus Related matters 
    CLOUD SECURITY  SUPPORT 
    ESCALATION LEVEL  IMMEDIATE  LEVEL 1    LEVEL 2    LEVEL 3 
    Designation  Security Support Helpdesk  Cloud Security Engineer Cloud System Engineer Cloud SDM
    Person  Cloud Security Executive  Mr. Suryajeet Chauhan Mr. Chetan Sapte Mr. Prashanth N V
    E-Mail  support@xcellhost.cloud suryajeetc@xcellhost.cloud chetans@xcellhost.cloud prashanthn@xcellhost.cloud 
    Phone  Tel: +91‐22‐67111555   Tel: +91‐22‐67111555   Tel: +91‐22‐67111555   Tel: +91‐22‐67111555  
    Mobile No :  -  Mob: +91 9867503017  Mob: +91‐ 9870417415 Mob: +91‐ 9845065656
    Escalations Covered  Advance Threat Protection, Security for Hybrid Environment, Exploit Prevention, Zero Day Vulnerability
    BACKUP & DR  SUPPORT 
    ESCALATION LEVEL  IMMEDIATE  LEVEL 1    LEVEL 2    LEVEL 3 
    Designation  Backup Support Helpdesk  Cloud Operation Engineer Cloud Backup Engineer Cloud SDM
    Person  Backup Support Helpdesk  Mr. Manvat Gauda Mr. Mahesh Tadooru Mr. Prashanth N V
    E-Mail  support@xcellhost.cloud manvatg@xcellhost.cloud mahesht@xcellhost.cloud prashanthn@xcellhost.cloud
    Phone  Tel: +91‐22‐67111555   Tel: +91‐22‐67111555   Tel: +91‐22‐67111555   Tel: +91‐22‐67111555  
    Mobile No :  -  Mob: +91‐8433989912 Mob: +91-7208884453 Mob: +91‐9845065656
    Escalations Covered  Backup related, Data configuration & Data Restore Related matters 
    CITRIX + CLOUD SYSTEM & DATACENTER SUPPORT 
    ESCALATION LEVEL  IMMEDIATE  LEVEL 1    LEVEL 2    LEVEL 3 
    Designation  System Helpdesk  Cloud System Engineer Cloud System Engineer Cloud SDM
    Person  Cloud System Executive  Mr. Rupesh Chavan Mr. Chetan Sapte Mr. Prashanth N V
    E-Mail  support@xcellhost.cloud Rupeshc@xcellhost.cloud chetans@xcellhost.cloud  prashanthn@xcellhost.cloud 
    Phone  Tel: +91‐22‐67111555   Tel: +91‐22‐67111555   Tel: +91‐22‐67111555   Tel: +91‐22‐67111555  
    Mobile No :  -  Mob: +91‐ 8097836034 Mob: +91‐ 9870417415 Mob: +91‐ 9845065656
    Escalations Covered  Datacenter related, Dedicated Server, Citrix and Filecloud related issues
    CLOUD SALES CONTACTS 
    DEPARTMENT  SALES (SMB Sales) CLOUD SALES CLOUD SALES CLOUD SALES
    Designation  Cloud Sales Advisor Cloud Pre - Sales Manager 
    Person  Ms Gazal Abdul Azeem Mr. Pinkesh Bhavsar
    E-Mail  gazala@xcellhost.cloud pinkeshb@xcellhost.cloud
    Phone  Tel: +91‐22‐67111555   Tel: +91‐22‐67111555  
    Mobile No :  Mob: +91-8657475371 Mob: +91‐8657561342
    CLOUD BILLING CONTACTS
    DEPARTMENT  Cloud BILLING  Account Receivable
    Designation  Cloud Billing Executive Account Receivable Executive
    Person  Mr. Anish Kumar Ray Mr. Prakash Sawant
    E-Mail  anishr@xcellhost.cloud prakash@xcellhost.cloud
    Phone  Tel: +91‐22‐67111555   Tel: +91‐22‐67111555  
    Mobile No :  Mob: +91‐9834066430 Mob: +91-9867256974
     
      Chief Technical Officer   Mr. Nilesh Mehta nilesh@xcellhost.cloud Mob: +91-8657018524
      Managing Director:  Mr. Samir Jhaveri samir@xcellhost.cloud Mob: +91-7738083459
    NOTE : Escalations will be handled as per Customer's Subscribed Managed service plan, Above mentioned escalations time starts after the committed SLA time 
    XcellHost Pvt Ltd. 209, Laxmi Plaza, Bldg.No.9, Laxmi Industrial Estate, Andheri(W)  Mumbai ‐ 400053, MH,  Ph.: +91‐22‐67111555/-22-40074555 Fax: +91‐22‐67111666 
    XcellHost Support Centre for Tickets & Online Chat Support : http://support.xcellhost.cloud       
    For Emergency/Escalations Please Page Xcellhost Team at escalationsit@xcellhost.cloud

    It all starts with a domain name
    • com  780.00
    •  1063.00
    • net  1063.00
    • org  1063.00
    NewsLetter Signup
    Media
    Operations
    Legal

    Top Services

    Blog Feeds

    Security

    Facebook
    hostadvice
    host search
    Trustpilot
    search en
    Google
    About Us

    XcellHost Cloud Services – a leading Managed Cloud Service Provider since 1999 based out of Mumbai, INDIA. which provides Managed Cloud Services across the globe helping customers manage Public Clouds (AWS, Azure, GCP, Alibaba) + Private clouds to manage the entire Cloud Management Lifecycle i.e Cloud Assessment, Cloud Migration, Cloud Deployment, Cloud Management, Cloud Monitoring, Cloud Security, Cloud DevOps delivered through Cloud-based ServiceDesk + Cloud-based Management Platform. Our SaaS-based Cloud Marketplace Platform helps enterprises consume over 80+ Cloud Services & help them overcome the complexities of Cloud Billing + Provisioning + Reseller Management combined with our 24 x 7 NOC + SOC Services.

    XcellTube
    Watch Now!
    FREE Website Audit Tool
    Free Website Audit
    cert1
    cert2
    cert3
    Scanned & Secured By
    SiteLock
    Uptime
    Monitored by Site24x7
    Certified By
    Certificates bsi99001 bsi27001
    Copy Protection By
    DMCA-2
    © 1999 - 2020 XcellHost Cloud Services Pvt. Ltd. All rights reserved. Designated Trademarks & Brands are the properties of their respective owners.
    Payment Options
    Payment Method
    Copyright CLARE.AI