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XcellManaged SM | Managed Backup

Managed Backup services to help keep your mission-critical data safe, secure & always protected even in the event of disaster.
Fully Managed Data Backup and Recovery Delivered on World-Class Infrastructure.

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Managed Backup Services

Offload your data protection headaches by leveraging Xcellhost Managed Backup Services. This proactive service combines industry-leading reporting, monitoring, remediation
and architecture services to ensure all your valuable data is always protected. Most importantly, it provides you with the peace-of-mind that data can be quickly and reliably restored when needed.

We Handle Backup Management

As objective IT experts, with more than 250 technical certifications, we have the skills to

  • Address your toughest backup issues
  • Improve security through better data protection
  • Free IT staff to focus on more strategic initiatives
  • Lower backup and restore operational costs
  • Meet internal and regulatory requirements

Key Components

  • Reporting - Daily success/failure and media pool notifications, Tier 2 troubleshooting, comprehensive monthly reports with capacity management and forecasting
  • Monitoring – Daily alerts, job status notifications, scratch volume status, Tier 1 troubleshooting and log summary
  • Administration & Management – Daily backup administration, incident identification and categorization, capacity management and planning

Our Service Account Management Team Will

  • Provide 24x7 monitoring from our Network Operations Center
  • Manage and prioritize all aspects of service delivery
  • Respond to Severity Level 1 incidents and Priority 1 restore requests
  • Manage all incident and service requests to facilitate timely resolution
  • Coordinate multi-vendor incident and problem resolution
  • Lead service status meetings and produce weekly status reports

Key Capabilities Of Managed Backup Services

Managed Backup Platform

Workstation & Server Backup

Office 365 Backup

G Suite Backup

Data Storage Options

Data Restore


Remote Support

Managed Backup Platform

  • Centralized management and monitoring via our web-based console
  • Remote desktop access for technical support and troubleshooting
  • Storage, billing, and capacity reporting
  • Integration with popular RMM/PSA solutions: ConnectWise Manage, Autotask, Ninja RMM
  • Remote installation and job deployment
  • Simplified license management
  • XcellHost Backup Admin app for iOS devices
  • APIs for custom integration
  • Image-based backup for Windows
  • SQL Server backup with full, differential or transaction log backup
  • Back up your network locations including network shares, NAS devices, mapped drives, etc.
  • Microsoft VSS support for uninterrupted backups
  • Backup compression to reduce storage costs
  • Versioining and smart data retention settings
  • Windows, Windows Server, Linux, and Mac support
  • File and folder backup
  • Microsoft Exchange backup
  • Intelligent incremental backups for best performance
  • Hybrid Backup – local and cloud in a single pass
  • End-to-end encryption to secure data in transit and at rest
  • Backup Outlook accounts including mailboxes, shared mailboxes, calendars, and contacts
  • Backup Microsoft Office 365 Sharepoint data
  • Retention policies
  • Search and recover individual files, folders or emails with item-level recovery
  • Backup entire OneDrive or select specific files and folders
  • Exchange Online backup
  • Data is protected at rest with 256-bit AES encryption and while in transit using SSL encryption.
  • Backup Google Drive
  • Data is protected at rest with 256-bit AES encryption and while in transit using SSL encryption
  • Backup Google Team Drives
  • Backup Gmail calendars, contacts and entire mailboxes
  • Retention Policies
  • Search and recover individual files, folders or emails
  • Public cloud storage support: Amazon Web Services, Microsoft Azure, Google Cloud Platform, B2 Backblaze, Wasabi, and other popular storage providers
  • Backup to network shares and NAS devices
  • Local backup
  • Server side encryption Amazon Key Management support for AWS
  • Data lifecycle managment support
  • Restore individual files / folders from file, image, and virtual machine backups
  • Fast file search using the integrated catalog
  • Item-level restore from Exchange database backup
  • Restore entire systems from image backups to same or dissimilar hardware, Amazon EC2, Azure VM, Google VM (coming soon), VMware, Hyper-V
  • Self-restore service
  • Item-level restore from Hyper-V and VMware backup
  • Customize company name, product name, and contact email address
  • Rebrand the MSP360™ Managed Backup control panel
  • Replace banners, logos, splash screen, and icons
  • Use your own domain with a hosted SSL certificate for control panel access
  • Quickly and securely connect to a remote computer and provide support over the internet.
  • All communications with remote desktop and our servers go through the SSL-encrypted connection.
  • Unattended access allows to control trusted PC's all over the world any time.
  • Text, voice chat, and file transfer.

Use Cases

Mission-Critical Data Backups

Loss of critical databases that house customer information or financial transaction data can have a catastrophic financial impact on your business — up to and including a complete shutdown.

Since there is no one-size-fits-all approach to data protection, we work with you to customize the right backup option for your needs.

Compliance & Business Continuity Support

Address the compliance and continuity requirements of customers and auditors. We offer several standard retention offerings with customizable solutions.

We can also encrypt your data and keep it close for fast recovery, or move it off-site to assist with meeting compliance and continuity objectives.

Backup Strategy for Virtual Machines

VM sprawl and the associated management complexity are creating new challenges for businesses. Rackspace Managed Backup solves this by using snapshot agents for backup.

Or, we can customize individual agent-based backups if you prefer backups by agents for specific VMs.

Managed Backup Features

Fully Managed Backup and Recovery

Focus resources on your core competencies — not on backup and recovery — with 24x7x365 support from Commvault-certified XcellHost engineers.

Minimize Data Loss

Minimize the risk of data loss with daily file-level backups or more frequent backup options for databases.

Onsite Disk-based Backups

Minimize downtime in the event of localized failure or data corruption.

Offsite Backups

Manage backups offsite to support compliance efforts and to protect data from the impact of a local catastrophe.

Any Time Recovery

Recover data 24x7x365 and have your data restore initiated in two hours or less.

Long-term Data Retention

Address data retention and compliance requirements with secure storage for specific data.

Managed Backup Benefits

  • Provides peace of mind that system backups are complete.
  • No internal IT resources are required.
  • Controls costs since all hardware, software, and services are included.
  • Allows for safe and secure backup of servers and applications.
  • Frees schedules of local IT resources to work on other pressing priorities.
  • Addresses aggressive Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO).
  • Offers a consultative approach to setting up a backup solution - multiple methods for backup and restoration of data.
  • Provides backup job replication to remote cloud based data center with option to select location if required.

Whether you need On-Premise backups, Cloud backups, or a hybrid of both, the Buchanan managed backup solution is managed and monitored to verify each backup and replication job completes successfully with corrective actions being taken upon incident.

How it works


talk to our cloud expert


Overall, the product is flexible and works well. I like that I can back data up locally, or in the cloud or have a hybrid solution.

-Madhav Joshi

Xcellhost is a versatile backup solution with many backup capabilities. From image, SQL, file based, Hyper-v, VMWare, and more.

-Kistana Kapadia

Managed Backups creates a product that is easy to use, implement, and integrate. It's extremely flexible for a wide range of applications and backup profiles, secure and compliant with industry standards,

-Harsal Dhar


About Backup Management. An essential part of a backup and recovery strategy is managing backups after you create them. Backup management includes deleting obsolete backups and performing periodic checks to ensure that backups are available and usable.

Backup and recovery describes the process of creating and storing copies of data that can be used to protect organizations against data loss. ... Recovery from a backup typically involves restoring the data to the original location, or to an alternate location where it can be used in place of the lost or damaged data.

  • Offline backups. This type of backup is perhaps the easiest to perform as it involves simply copying database and log files to an offline storage area. ...
  • Hot backups. This type of backup gives you a snapshot of your database. ...
  • Incremental backups. This type of backup refreshes a previously performed backup.

Managed services companies provide advanced security measures such as private data centers or cloud servers stored in multiple locations. Your managed solution offers scheduled and automatic backups so there is less downtime for employees. Faster restore or recovery capabilities also mean improved productivity.

In short, there are three main types of backup: full, incremental, and differential.
  • Full backup. As the name suggests, this refers to the process of copying everything that is considered important and that must not be lost. ...
  • Incremental backup. ...
  • Differential backup. ...
  • Where to store the backup. ...
  • Conclusion.

Easy, fast restores of lost files. In most organizations without an endpoint backup solution, end users are backing up their own devices inconsistently and irregularly. Returning data backup and restore to the hands of IT brings peace of mind to your employees. And, when data is lost or stolen, recovery is painless.


Managed Backup

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