XcellAI| Enterprise RAG as a Service

Both run on Sarv's Knowledge & RAG platform. RAG as a Service suits a first assistant on a single source set. Enterprise RAG adds SSO, permission-aware retrieval, connectors, PII redaction, audit logs, customer-managed keys, dedicated or private deployment and a 99.95% SLA.

No — that is the design goal. Access labels are taken from the source system and applied as a filter during retrieval, so restricted passages never reach the prompt. We test this with real user accounts in the pilot.*

Connectors for leading enterprise systems* — intranet and document libraries, cloud drives, wikis, issue trackers, IT service management, CRM, ERP, file shares and databases. Availability and permission mapping are confirmed per system during discovery.

Yes. Choose private deployment in XcellHost's Mumbai Tier IV data centre, or deployment into your VPC or on-premises after a feasibility review*. Sources, vectors, prompts, logs and keys then stay in India unless you choose an external model.

Hosted models from major providers, or private open models on GPU in India (priced on quote). Your content and prompts are not used to train models*, and we confirm each provider's terms in the contract.

PII redaction in prompts and logs*, per-source access, separate retention settings, encryption in transit and at rest with customer-managed keys via Cloud HSM*, and monitoring by our 24×7 SOC. For wider data-loss prevention, see Scrutiny DLP.

A golden set of questions with expected sources, scored for groundedness, citation accuracy, retrieval hit rate and correct refusals before launch and every month after. Drift alerts and human feedback feed the fixes.

No. Missing or outdated sources, retrieval misses and model mistakes can still cause wrong answers. RAG makes answers checkable and reduces made-up ones; it does not remove the need to evaluate and monitor.

99.95% availability on Enterprise and Dedicated plans, 24×7 incident handling by our Mumbai NOC + SOC with escalation to Sarv, and a named technical account manager on Enterprise*. Service credits and exclusions are set out in the contract.

It produces the evidence those reviews ask for — source lists, access records, audit logs, evaluation results and an exit plan. Compliance stays with your organisation; our ISO 42001 consulting can help build the wider programme.

Bring sample sources with their access groups, representative questions and the journey you have in mind. We run a pilot and send results, a deployment recommendation and an INR quotation. A proof of concept is ₹1,99,999* one-time, excl. GST.